STORE POLICIES
GENERAL PRIVACY INFORMATION
Your privacy concerns are important to us. Following are the specifics
of our privacy policy, both for the web and the "real world."
EMAIL ADDRESS
Unless you specifically choose to be added to our e-mail list to receive
our newsletter, your e-mail address will only be used for confirmation
of orders or to contact you about an order.
PHONE NUMBER
We NEVER give out your phone number. We only use it if there is a question
about your order.
CREDIT CARD INFORMATION
We use a Secure Socket Layer (SSL) to accept transactions over the net.
On the page where you enter your credit card number, you will see the "secure" icon.
Your credit card information is never shared with any other organization.
HOW TO ORDER
WAYS TO ORDER
Online: Use our online shopping cart system, 24 hours a day
Phone: 877-266-5406 (10:00 a.m. to 5:30
p.m. EST, Monday-Saturday)
Fax: 609-737-5951
Mail: Tapestry Books, PO Box 651, Ringoes,
NJ
08551
ONLINE SHOPPING CART
To make it easier for you to order online, we have a secure shopping cart
system on our site. To order a book, simply click on the “add to
cart” or the “buy now” button below the book description.
(You can always remove it later.) At any time, you can click on the shopping
cart button at the top of the page to view your cart, make changes, or
checkout.
We accept Visa, MasterCard, and Discover credit cards. Checks (mail order
only), and Institutional purchase orders (fax, or mail only).
If you would prefer not to give credit card information over the internet,
please call your order in to our toll-free number: 877-266-5406
ORDER INFORMATION
UNCONDITIONAL GUARANTEE
If for any reason, within 30 days of your purchase, you are not completely
satisfied with your order, please return it. We will promptly make an exchange
or refund the merchandise cost. If you're not happy, we're not happy.
DELIVERY TIME
You will receive your order within 5 to 10 days business days, under normal circumstances. Orders
shipped to Hawaii and Alaska will experience longer ship times, up to 1
month. Please let us know if your order must be received by a certain date
to ensure the proper method of shipment. Most orders are shipped within
two business days.
SHIPPING COSTS
if the book total is: |
then U.S. shipping is: |
$00.00 to $25.00 |
$5.90 |
$25.01 to $50.00 |
$7.90 |
$50.01 to $75.00 |
$9.90 |
$75.01 to $100.00 |
$11.90 |
over $100.01 to $200.00 |
$13.90 |
over $200.00 |
$17.90* |
*Larger Purchase Orders may require additional shipping charges associated with weight, # of boxes, and UPS or other carrier costs.
RETURNS
We have a no-hassle return policy. You do not need to call us before returning
an item. Just pack it with extra care and send it back to us by a "traceable method". Make sure
to include a copy of your invoice (if you have it) or your name, address,
and telephone number. Tell us if you’d like an exchange (with FREE
shipping on your new order) or a refund (excluding shipping costs).
SALES TAX
Orders shipped to New Jersey will be charged 6% sales tax.
AGENCY INFORMATION FOR:
PURCHASE ORDERS
BULK ORDERS
AFFILIATE PROGRAM
ORDER PRINT CATALOG - BULK PACK
INTERNATIONAL ORDERS
We regret that we do not presently ship outside the United States. Due to freight charges, orders that require shipment to Canada can be handled on a special inquiry basis through our customer service "contact us" form. Minimum order size $500 U.S.
QUESTIONS?
If you have any questions, please contact us. We’re here to help.
Phone: 877-266-5406 (10:00 a.m. to
5:30 p.m. EST, Monday-Saturday)
Fax: 609-737-5951
Mail: Tapestry Books, PO Box 651, Ringoes,
NJ
08551
Email: info@tapestrybooks.com
